Stakeholder engagement

Engaging with stakeholders (employees, investors, financiers, local communities, tenants and suppliers) is a critical part of our business strategy. Our priority is to determine their needs and respond appropriately.

Stakeholder strategy

  • Ensure the safety and security of shoppers/tenants/employees, to the extent possible shopping centre management and their service providers
  • Engage with analysts, tenants, financiers, regulators and local communities regarding risks and possible ways to mitigate them.
  • Engage with local communities to enhance corporate social investment
  • Broad-based black economic empowerment (BBBEE)/employment equity: achieve steady improvement
  • Ensure a succession plan for senior management is in place.
Stakeholder analysis   ONGOING FOCUS AREAS STAKEHOLDER ENGAGEMENT
Tenants  
  • Tenant mix improvement
  • Initiatives to enhance the shopping experience and attract shoppers
  • Changes in consumer spending
  • Increased competition
  • Rising operating and municipal costs
  • Mall cleanliness, security and maintenance experience and attract shoppers
  • Tenant/landlord communication
  • Supply of electricity and water
  • On-site property teams
  • Print, web, social media, telephonic communication
  • Events
  • One-on-one meetings
 
Employees  
  • Career development and training
  • Equity participation
  • Short-term and long-term incentives
  • Remuneration policy
  • Health and safety policy
 
  • Quarterly staff newsletter
  • Email and telephonic communication
  • Intranet
  • Induction, training and development
  • Events
  • Wellness days
  • Participation in Hyprop Foundation events
Shoppers  
  • Tenant mix improvement
  • Ongoing improvements to shopping experience
  • Mall cleanliness, maintenance
  • Role of security
  • Retail and entertainment offering
 
  • Mall branding
  • Mall website and social media pages
  • Text messages
  • Free wi-fi
Investors
and financiers
 
  • Interest rates on funding
  • Competition from new developments close to our shopping centres
  • Changes in exchange rates
  • Distribution growth
  • Strategy execution
  • Portfolio growth
  • Capital appreciation
  • Accessibility of management
  • Timely information on key developments
  • Exposure to sub-Saharan Africa
  • Exposure to South-Eastern Europe
  • Succession
  • Corporate governance
  • Solvency and liquidity
  • Timely servicing of debt
  • Portfolio value
  • Credit rating
  • Investor presentations
  • Roadshows
  • One-on-one meetings
  • JSE SENS announcements
  • Media announcements
  • Website
  • Surveys
  • Site visits
  • Annual report
  • Marketing material
  • Email notifications
Suppliers  
  • Timely payment
  • Fair business practices
  • Lack of skills affecting their ability to deliver service
  • Tender for proposals
 
Government and regulators  
  • Employment equity
  • Environmental impact
  • Taxation
  • Compliance
  • Adherence to JSE Listings Requirements
  • Company legislation
  • BBBEE scorecard
  • Employment equity reports
  • Tax return
 
Local communities  
  • Socio-economic development
  • Environmental impact
  • Responsible corporate citizenship
 
  • Hyprop Foundation initiatives
  • Bursaries
  • Environmental initiatives
  • City improvement districts
  • JSE reporting
Industry
associations
 
  • Introduction of new legislation
  • Global and local industry trends
  • Sector-speciļ¬c issues
 
  • Formal responses to policy and regulation